- GENERAL PROVISIONS
General terms and conditions regarding service provision are an integral part of a Contract between the company Sunturist LLC (hereinafter: Sunturist) and the traveller who accepts the offered and chosen vacation package.
Everything included in the General terms and conditions presents a legal obligation for both the guest/traveller and the company Sunturist. The company Sunturist undertakes to exert every effort to provide accurate and quality information to their users. Information, data and photos regarding the accommodation facilities were obtained by the final service provider. Sunturist does not take responsibility for the mistakes, omissions and irregular updates of the website content.
- CATEGORY AND DESCRIPTION OF THE SERVICE
The accommodation units are described according to the official evaluation given by the local tourist organization during the issue of the working license. We advise clients to keep in mind that the standards of services and accommodation vary from country to country and are not mutually comparable. Sunturist offers those services listed on its Internet web page, catalogue and other printed material of Sunturist, which is not necessarily equal to those services offered by other selling points. Unless the guest has explicitly booked an accommodation unit of particular characteristics, he or she will accept any officially registered accommodation unit in accordance with the specifications of his Voucher. The guest may enter the accommodation unit after 14.00 hours on the day of commencement of service use, and must leave the unit until 10.00 hours on the day of service termination. In case of later individual arrival into accommodation objects (after 20.00 hours), it is necessary to notify Sunturist in advance. Otherwise, if the guest fails to arrive to contracted accommodation by midnight and fails to notify Sunturist about the delay, the reservation is considered cancelled, and termination fee is charged.
- PRICE OF SERVICES
Schedule of charges can be found at each accommodation facility/service. All types of special services not included in the price are paid additionally by the traveller. The listed prices are based on the contracts with service providers and do not need to correspond to actual prices listed in the object where the guest is accommodated, and the possible difference in the price cannot be the subject of complaint. The guest pays certain services directly to the service provider and any possible complaints about those services should be addressed directly to the service provider. If a cash deposit needs to be paid prior to use of accommodation unit, the guest will give the deposit directly to the service. The deposit serves as a guarantee to the service provider that the guest will not damage the accommodation unit. Upon the completion of service, the deposit will be fully refunded, once the service provider has established that the guest is returning the accommodation unit in its original state. The guest is also obligated to pay the sojourn tax. If the price of guest registration is listed, it is paid on a one-time basis and for each person. The prices of the accommodation units are given in Euro, so the calculation in Kuna is according to the exchange rate of the HNB (Hrvatska Narodna Banka) on the day on which the account is carried out. Sunturist has the right of changing the given prices if the accommodation facility changes the prices of the accommodation.
- RESERVATIONS AND PAYMENTS
Inquiries and reservations of accommodation are received electronically and by telephone, in written or personal in agency branch office. With the payment of the reservation traveller confirms he has studied and understands “General terms and conditions” and accepts it in full. With payment of the reservation, the agreement becomes a legal obligation to the traveller as well as to Sunturist.
Sunturist gives the traveller access to relevant promotion material or program in printed or electronic form, gives the traveller all relevant information about the travel, and gives or refers the traveller to general conditions which are a constitutional part of this contract and offers the traveller “travel insurance package“ and “cancellation insurance“. During the reservation the traveller is responsible for giving all necessary data for the reservation procedure.
With the payment the reservation becomes valid, any other confirmation given in written or orally is not valid as a reservation. For the reservation of service the traveller is required to pay 30% of the full amount to make the reservation valid. The other amount the traveller is required to pay at least 21 days before the start of using the service, unless otherwise stated.
Payment is possible by bank transfer to the bank account of Sunturist or on-line payment by credit card. By using means of remote communication to dictate the number of the credit card, the traveller is considered to understand “General terms and conditions“.
After receiving full payment for the chosen service, to the traveller will be sent a voucher as confirmation. The voucher serves as a proof that the reservation of the service has been carried out. The traveller has the obligation to give the voucher upon arrival to the unit/reception. If more people wish to be added to the accommodation than those listed on the voucher, the accommodation facility has the right to refuse the accommodation to the travellers that are not registered, unless they agree to pay all the additional charges that may apply.
Note: All payments will be effected in Croatian currency. The amount your credit card account will be charged for is obtained through the conversion of the price in Euro into Croatian kuna according to the current exchange rate of the Croatian National Bank. When charging your credit card, the same amount is converted into your local currency according to the exchange rate of credit card associations. As a result of this conversion there is a possibility of a slight difference from the original price stated in our web site.